Terms of Service

1. Acceptance of Terms

By visiting our website, submitting an inquiry, or entering into a service agreement with Mira™, you confirm that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You have the legal authority to agree to these Terms on behalf of yourself or the organization you represent
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy

We reserve the right to modify these Terms at any time. Continued use of our website or services after any changes are posted constitutes your acceptance of the updated Terms.

2. Services Description

Mira™ provides professional medical billing and revenue cycle management services to healthcare providers, including but not limited to:

• Medical claims preparation, submission, and follow-up with insurance payers
• Denial management, appeals, and accounts receivable (A/R) recovery
• Patient eligibility verification and payer enrollment
• Provider credentialing support
• Revenue cycle reporting and analytics
• Consultation on billing workflows, coding accuracy, and compliance

The specific scope of services, deliverables, timelines, and fees for each client engagement are defined in a separate written service agreement. These Terms apply in addition to, and do not replace, any executed service agreement.

3. User Responsibilities

You agree to use our website and services responsibly and lawfully. Specifically, you represent and warrant that:

• All information you provide — including patient data, claim details, and organizational information — is accurate, complete, and up to date
• You are authorized to submit the information and data you provide to CPS on behalf of your organization
• You will not submit fraudulent, fabricated, or misleading claims or documentation
• You will promptly notify CPS of any changes to your practice, payer contracts, or regulatory status that may affect billing
• You will not attempt to access, reverse-engineer, or disrupt any part of our website, systems, or services
• You will comply with all applicable laws and regulations, including healthcare fraud and abuse statutes

You acknowledge that the accuracy of claims submitted on your behalf depends substantially on the completeness and accuracy of information you provide. Mira™ shall not be liable for errors arising from inaccurate or incomplete data furnished by you.

4. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, page layouts, and underlying code — is the exclusive property of Mira™ or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view this website for personal, non-commercial purposes. You may not:

• Reproduce, republish, distribute, or sell any content from this website without our prior written consent
• Use our name, logo, or branding in any manner that implies affiliation or endorsement without authorization
• Scrape, crawl, or systematically extract content from our website using automated tools

Any proprietary tools, templates, or processes Mira™ develops in the course of providing services remain the intellectual property of Mira™ unless expressly stated otherwise in a written agreement.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Mira™ and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to:

• Loss of revenue, profits, or business opportunities
• Payer denials, audits, or recoupments arising from information provided by you
• System downtime, data loss, or service interruptions beyond our reasonable control
• Third-party actions, decisions, or errors

In any event, our total cumulative liability arising out of or related to these Terms or the services shall not exceed the fees paid by you to Mira™ in the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

6. Confidentiality

Both parties acknowledge that in the course of the service relationship, each may receive access to the other's confidential business information, including but not limited to financial data, operational processes, payer contracts, fee schedules, and proprietary methodologies (“Confidential Information”).

Each party agrees to:

• Hold the other party's Confidential Information in strict confidence
• Not disclose Confidential Information to any third party without prior written consent, except as required by law
• Use Confidential Information solely for the purpose of performing or receiving the contracted services
• Return or securely destroy Confidential Information upon request or at the termination of the service relationship

These confidentiality obligations survive the termination of any service agreement for a period of three (3) years.

7. HIPAA Compliance

Both Mira™ and each client organization share responsibility for ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act in connection with the services provided.

• A signed Business Associate Agreement (BAA) is required before Mira™ may access, use, or disclose any Protected Health Information (PHI) on your behalf
• You, as the Covered Entity, are responsible for obtaining all necessary patient authorizations and consents required under HIPAA
• Mira™ will implement and maintain appropriate administrative, physical, and technical safeguards to protect PHI as required by the HIPAA Security Rule
• Both parties agree to promptly report any known or suspected security incidents or breaches involving PHI to the other party
• Neither party will take any action that would cause the other to be in violation of HIPAA

In the event of any conflict between these Terms and an executed BAA, the terms of the BAA shall control with respect to PHI.

7.5. AI Acceptable Use

When using Mira™'s AI features, you agree to:

• Not attempt prompt injection or other manipulations designed to override the system's behavioral guardrails
• Not extract or attempt to extract personal health information (PHI) for patients outside your authorized access scope
• Not scrape, harvest, or systematically extract content from the AI surface for unauthorized purposes
• Accept that AI feature availability is subject to upstream provider availability, rate limits, and audit-driven fail-closed behaviors

Mira™ reserves the right to suspend AI access for accounts violating these terms.

8. Termination

Either party may terminate a service engagement for any reason by providing at least thirty (30) days' prior written notice to the other party. Termination will take effect at the end of the notice period unless otherwise mutually agreed in writing.

In addition, either party may terminate immediately for cause if the other party:

• Materially breaches these Terms or the service agreement and fails to cure such breach within ten (10) days of written notice
• Engages in fraudulent, illegal, or unethical conduct
• Becomes insolvent, files for bankruptcy, or ceases normal business operations

Upon termination, you remain responsible for all fees incurred up to the effective termination date. CPS will provide a final report and transition support as agreed. Sections relating to confidentiality, intellectual property, HIPAA compliance, and limitation of liability survive termination.

9. Governing Law

These Terms and any disputes arising out of or related to them or the services shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Utah, and both parties irrevocably consent to the personal jurisdiction of those courts.

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

10. Contact Information

If you have any questions about these Terms of Service, wish to exercise your rights, or need to discuss a service agreement, please contact us:

For general inquiries, you may also use our contact form .