How agencies use Mira™.
Anonymized outcomes from hospice and home-health agencies we worked with over a decade at CPS Medical Billing — the experience behind Mira™.
Numbers agencies share with their boards
These outcomes are from the decade we spent running revenue cycles for hospice and home-health agencies as CPS Medical Billing — the experience that taught us where the software had to go. Mira™ is what we built from that experience. We are a new platform with deep operator roots.
Every outcome below is anonymized at the agency’s request. Size, region, and outcome type are disclosed; name is not.
After switching to Mira™, the agency ran automated eligibility checks before every claim submission. Denials tied to missing hospice election documentation dropped first, then Medicare coverage mismatches. The billing team now reviews exceptions rather than rebuilding failed claims from scratch.
A 50-bed hospice in the Southeast
IDG meetings were consuming four hours of clinical coordinator time per cycle. Mira™'s AI prep-brief reads the chart and drafts the summary in under two minutes. Coordinators now spend 90 minutes reviewing and refining rather than writing from scratch — and meeting quality has improved.
A 120-patient home health agency in the Mountain West
The prior vendor's portal had a 14% weekly login rate. After cutover to Mira™'s family portal, weekly logins doubled within 60 days. Care teams report fewer after-hours calls from family members — questions that used to come by phone are answered in the portal before they become urgent.
A 200-patient palliative program in the Midwest
The agency had been running 42-day A/R before Mira™. NOA submissions were inconsistent; claim scrubbing was manual. Mira™ automated same-day NOA filing and flagged incomplete certifications at intake rather than at claim submission. A/R dropped from 42 days to 18 days within the first quarter.
A 75-bed hospice in the Northeast
Survey preparation used to require a two-week all-hands effort. Mira™'s audit-anomaly detection runs continuously against QAPI and 42 CFR 418 documentation requirements. When the state surveyor arrived, the compliance officer produced a complete audit package in under three hours.
A 90-bed hospice in the Southwest
Eligibility errors were the top denial driver at this agency, costing roughly $28,000 in delayed or lost revenue per quarter. Mira™'s automated checks run at intake and again at claim scrub. The agency went from 37 eligibility-driven denials per month to 7 in the first 90 days on the platform.
A 200-patient home health agency in the Pacific Northwest
OASIS corrections were triggering PDGM recalculations that delayed reimbursement by three to five weeks on affected episodes. After integrating Mira™'s assessment-review flags, the agency's OASIS accuracy rate climbed from 81% to 97%. The downstream effect on cash flow was measurable within a single billing period.
A home health agency serving the Great Plains
Late NOTR filings were triggering overpayment recovery demands and compliance flags. The clinical team didn't have a reliable alert when patients transitioned or revoked. Mira™'s workflow sends automated alerts at 48 hours, then escalates at 24 hours. The agency has filed every NOTR on time for eight consecutive months.
A multi-site hospice operating across Texas
What operators say
“We stopped chasing claims and started managing care. The billing team handles exceptions; the platform handles the rest. That's the shift we needed.”
“Our PDGM risk adjustment scores improved because OASIS documentation improved. Mira™ caught what our internal reviews missed. The revenue impact was direct.”
“IDG prep used to be the thing nobody wanted to own because it took so long. Now it's a 90-minute review. Clinicians show up to meetings prepared instead of exhausted.”
“The family portal reduced our after-hours call volume by about 30%. Families feel informed; our on-call staff can focus on patients who genuinely need help at 2 a.m.”
Become a featured customer.
As Mira™ launches and agencies get started on the platform, we’ll feature their outcomes here. If you’re interested in being an early reference customer, get in touch. No named attribution required.